Estimate Appointment
Here's what to expect on the day of your appointment:
Getting your car ready for repairs:
Because we might need to calibrate your car’s settings, please have a full tank of gas. Learn more about why calibrations are important and how to prepare.
On the day of your appointment:
What is the Caliber Collision repair process?
We don’t take the trust of customers, manufacturers and insurance carriers lightly. We have fine-tuned our collision repair process to maximize the quality and the efficiency of every repair, for every customer, every time.
We know having an accident is stressful and inconvenient, so we strive to make the repair process as easy to navigate as possible. From free estimates and step-by-step communication, to on-time delivery and our written limited lifetime warranty, we’re committed to getting the job done right - getting you safely back behind the wheel and back to the rhythm of your life, so you can focus on what truly matters most.
Collision occurs
- Contact Insurance carrier
- Call us, drop by or go online to schedule an appointment
Your estimate and getting started
- We will prepare an initial estimate
- Insurance company reviews and approves estimate
- Arrange a rental car from onsite partner, Enterprise
- Provide contact info for step-by-step updates via phone, email or text
Vehicle disassembly
- Vehicle taken apart to identify all damage
- Customer and insurance company approve any estimate updates
- Repairs begin
- Estimated completion date communicated via phone, email or text
Vehicle repair
- Repairs per vehicle manufacturer's repair guidelines
- Perform first quality inspection
- Confirm delivery date via phone, email or text
Vehicle paint
- Body smoothing and sanding
- Primer, paint and clear coat applied
- Perform second quality inspection
Vehicle reassembly
- Vehicle reassembled
- Final delivery date reminder sent via phone, email or text
Quality assurance
- We prep your car for pick-up
- Perform advanced driver-assistance system calibrations as needed, powered by Protech
- Service Advisor performs final quality assurance check
On-time delivery
- Pick up vehicle on time, every time
- Get back to the rhythm of your life
Lifetime warranty
Repairs backed by written limited lifetime warranty valid at any Caliber location
What our customers are saying
Elliott C.
Elliott C.
"The Conway team checked every box. Everyone I interacted with was professional, courteous, and genuinely grateful for my business. My vehicle was completed ahead of schedule, and the work turned out great. I wouldn’t hesitate to recommend them and have no suggestions for improvement."
Flexible Payment Options
Filing an insurance claim isn’t your only option after an accident. At Caliber Collision, you can choose the path that works best for you — whether paying out of pocket or using your insurance. We make it simple with flexible payment options, including check, debit card, credit card, and financing designed to fit your budget.
Lifetime warranty
We stand behind our work on every vehicle with a written limited lifetime warranty. We get the job done right and get you back on the road safely. Guaranteed. While we’re confident the repairs are done right, we’re also available to help if something goes wrong. We’ll correct the problem free of charge as long as you own your vehicle, at any one of our 1,800+ convenient Caliber locations.