I was just involved in an accident. What do I do now?

First of all, we’re sorry you’re in this position and want to ensure you’ve contacted the authorities. Once you’ve done that, know that we’re here to Restore the Rhythm of Your Life® and will help you through every step of the repair process. Please don’t drive your vehicle if it is not road-safe due to visible or hidden damages after a collision. Our Customer Service Center can help you arrange a tow with minimal wait time or set up a time to bring your car in for an estimate . You can reach them at 1.888.CALIBER (225-4237).

Does my insurance adjuster need to see my car first?

Not at all. You can even drop your car off with us and have the adjuster do their appraisal here at Caliber Collision. Caliber works closely with all the major insurance companies and can easily advise them of any work and repairs that need to be done to your vehicle. In most cases, Caliber will be pre-approved and you’ll only need one estimate.

Do I need more than one estimate for my insurance company?

No, Caliber is often pre-approved by all major insurance companies. When you file your claim, ask your insurance adjuster which Caliber near you is pre-approved and then give us a call to make an appointment to drop your car off. It’s that simple.

I am having issues submitting my collision damage photos online.

Sorry for any hiccups in our system. While we work to fix it, please send us an email including your name, best phone number to reach you and the photos you’d like to upload to Caliber’s online estimators at webestimating@calibercollision.com.

What can I expect when bringing my vehicle to Caliber?

Besides the friendly faces and free popcorn, you’ll find the industry’s top collision and repair professionals. If you already have an appointment scheduled, our Customer Service Representatives will introduce you to your Service Advisor who will walk you through your repair process . If you haven’t yet scheduled an appointment, you can do so by calling 1.888.CALIBER (225-4237) or clicking here.

How long do car repairs take?

Every repair we do is unique due to the level of damage, but we will give you a timeline with your estimate and communicate with you through every step of the repair process.

How do I get a rental car?

Many of our locations have an on-site Enterprise Rent-a-Car location for your convenience. And if the one you choose doesn’t, we’ll drop you off at the nearest Enterprise location free of charge. The average time for a vehicle to be in a repair shop is two weeks, so ask your insurance agent about your car rental coverage. Of course, we’ll do our best to get you back in your own vehicle as quickly as possible. If you’d like to schedule your rental before you arrive, simply call our Customer Service Center at 1.888.CALIBER (225-4237).

How do I know Caliber is better than other car repair shops?

We understand. To put your mind at ease, we always keep an open line of communication. Plus, rest assured, we won’t stop until we make it right and our repairs are backed by a lifetime guarantee. Because your complete satisfaction isn’t just a goal, it’s what drives us. That’s why we allow customers to leave their unedited reviews right on our site. Click Here to search for your closest Caliber location to read reviews from our customers across 41 states.

What do I do if something goes wrong with my repairs?

All Caliber Collision work is backed by a written limited lifetime warranty available at all Caliber locations. Simply contact your local Caliber Collision center or call 1.888.CALIBER (225-4237) to schedule an appointment to come by and take care of any issue you may have with your vehicle repair.

What if something goes wrong with my repairs a few years from now?

While we’re confident this will not happen, we’re also available to help if it does. We back up all repair work with a written limited lifetime warranty . That means whether it’s a month, a year or five years down the road, we’ll correct the problem free of charge as long as you own your vehicle, at any one of our convenient Caliber locations.

What repairs do you do?

Our ASE certified technicians will address any mechanical repair and electrical issue you have. Whether it’s a faulty alternator, blown fuse or a weak battery, Caliber Auto Care can handle services for all makes and all models of vehicles including European brands. Some of our most common mechanical repairs include brakes, AC/heat, alignments and diesel engine services.

Do you perform scheduled maintenance services?

Absolutely. We perform the same scheduled maintenance service that you would get if you took your vehicle back to the dealership - from oil changes to seasonal care. These set maintenance schedules are important to keep your car running smoothly and your warranty valid.

Do you offer stay in your car oil changes?

Yes we do. If you are more comfortable staying in your vehicle please do. Or come inside to our kid and pet-friendly, clean lounge with WiFi and Starbucks coffee and relax.

Yes, all of our Auto Care centers now sell and repair tires for all makes and models of vehicles as well as tire rotations, tire balancing and wheel alignments. You can also shop online to get tire quotes before coming to the center.

Do you take insurance for glass repair/replacement?

We do. We are approved by all major insurance companies and auto glass claim processing is handled for you so it’s simple, easy and hassle-free.

Can you come to me to replace my windshield?

We know you have a busy life, so Caliber Auto Glass offers mobile glass repair and replacement services. Whether it's to your home, office or wherever is convenient for you. Search for a location to see if we have Auto Glass near you and make an appointment today. If your car has safety features like front cameras, calibration needs to be performed at our location. Learn more here.

When is your Annual Food Drive?

We typically hold our Restoring You Food Drive in late spring to support our communities’ local food banks to help feed children in need during the summer months when they no longer have a school lunch to rely on.

I would like to nominate someone for Recycled Rides.

Please note that at this time, Caliber Collision is not accepting Recycled Rides applications directly from individuals. Caliber Collision partners with local nonprofit charitable organizations to qualify and select potential Recycled Rides recipients. In many cases, these organizations are also able to provide a full continuum of support services beyond transportation. Individuals who need assistance with transportation should contact local family assistance programs. Some of the organizations Caliber has partnered with include: 1-800-Charity Cars Allies in Service Family Promise Heroes On The Water Support The Enlisted Program (STEP) Veterans Resource Center

I love to work on cars and would like to become a mechanic. How can I do that?

If you’re already into cars, it’s time to put yourself in the driver’s seat of your career. The Technician Apprentice Program (TAP) is a free, hands-on auto body technician training program that teams you with an experienced technician in a Caliber Collision center to take your skills to the next level – while also getting paid. After completion, a mentor will work with you for the next 12 months to help you build a thriving career.

Issues completing online career application.

Please alert us to the situation by emailing your questions or concerns to careers@calibercollision.com . We’ll then let you know what the appropriate next steps will be to begin the application process.

I’ve applied, what now?

First of all, thank you for your interest in Caliber. Our recruiting team will carefully review your employment application, resume and related information to match your qualifications with existing Caliber career opportunities. If a career match is found, you will be contacted by a member of our team for an initial interview.

How do I verify employment or income with Caliber?

Please review Caliber’s The Work Number document to verify employment/income for current or past employees. This document outlines details for accessing your employee account (for current or past employees) to provide proof of your employment or income. This document also outlines directions for someone outside of the organization to verify a current or past employees' employment and/or income.

What resources does Caliber offer to employees?

Please see our comprehensive Benefits and Resources page.

FAQs

If it's broken, we will fix it. If it's a question, we will answer it.

FAQs

If it's broken, we will fix it. If it's a question, we will answer it.

After an accident

I was just involved in an accident. What do I do now?
Does my insurance adjuster need to see my car first?
Do I need more than one estimate for my insurance company?
I am having issues submitting my collision damage photos online.
What can I expect when bringing my vehicle to Caliber?
How long do car repairs take?
How do I get a rental car?
How do I know Caliber is better than other car repair shops?
What do I do if something goes wrong with my repairs?
What if something goes wrong with my repairs a few years from now?

Auto Repair

What repairs do you do?
Do you perform scheduled maintenance services?
Do you offer stay in your car oil changes?
Do you sell tires?

Glass repair/replacement

Do you take insurance for glass repair/replacement?
Can you come to me to replace my windshield?

Restoring You: Caliber in the Community

When is your Annual Food Drive?
I would like to nominate someone for Recycled Rides.

Careers at Caliber

I love to work on cars and would like to become a mechanic. How can I do that?
Issues completing online career application.
I’ve applied, what now?
How do I verify employment or income with Caliber?
What resources does Caliber offer to employees?

Caliber in the News

If you are a member of the media and have questions about Caliber, please visit our Newsroom where you will find Press Releases, Media Assets, Our Story, Media FAQs and more.